Where do you pick us up?
Anywhere in the Lisbon area — your hotel, apartment, the airport, the cruise terminal or a train station. For tours outside Lisbon (Sintra, Cascais, etc.) we can also start from your accommodation there. Just tell us where you're staying.
Can you transfer us from Lisbon to another city in Portugal, or to Spain?
Yes — that's one of our specialities. Door-to-door transfers to Porto, the Algarve, Évora, Fátima, Sintra, Cascais, Sevilla, Madrid or any other address in mainland Portugal and Spain. You get a fixed all-inclusive price (fuel, tolls, luggage) confirmed before you book, and you can add sightseeing stops along the way.
How does the daily van rental with driver work?
You get a modern, air-conditioned 8-seat van together with a professional local driver for the day (up to 10 hours). Fuel, tolls, insurance and parking are included, and you choose the route — or we help you design one. It's the easiest way to see several places in one day without worrying about a thing. Just note: this is van rental with driver — we don't rent vehicles for self-driving.
What happens if our flight or cruise ship is delayed?
We track your flight or ship in real time, so your driver simply waits — airport pickups include 60 minutes of free waiting time, and tour start times flex to your arrival. No stress, no extra charge.
How many people can join a tour?
Our comfortable vans take up to 8 guests per vehicle; for larger groups we simply add vehicles and keep the group together. Babies and children are very welcome, and child seats are free — just ask when booking.
Can we change the itinerary during the tour?
Yes — that's the whole point of going private. Want an extra photo stop, a longer lunch or to skip a monument entirely? Tell your driver-guide and the day reshapes around you.
What is your cancellation policy?
Free cancellation up to 48 hours before the start of your tour or transfer, for a full refund. Inside 48 hours we charge 50%; no-shows are charged in full. If we ever have to cancel for operational reasons, you're refunded 100%.
How do we pay? Are entrance tickets included?
Pay by card, bank transfer, MB Way or cash — no deposit needed for most bookings. Monument entrance tickets are not included so you can decide on the day what you'd like to visit; we'll always help you skip the lines and advise what's worth it.
In which languages do you operate?
Portuguese, English, Spanish and French. Other languages may be possible on request — just ask and we'll confirm honestly.