Where do you pick us up?
Anywhere in the Lisbon area — your hotel, apartment, the airport, the cruise terminal or a train station. For tours outside Lisbon (Sintra, Cascais, etc.) we can also start from your accommodation there. Just tell us where you're staying.
Is there a shuttle from Lisbon Airport to my hotel?
Yes — it's our most requested service. We're based just 5 minutes from Lisbon Airport, your driver tracks your flight in real time and meets you at arrivals with a name sign, then takes you door-to-door to your hotel for a fixed price from €35. No surge pricing, no queues.
Can you transfer us from Lisbon to another city in Portugal, or to Spain?
Yes — that's one of our specialities. Door-to-door transfers to Porto, the Algarve, Évora, Fátima, Sintra, Cascais, Sevilla, Madrid or any other address in mainland Portugal and Spain. You get a fixed all-inclusive price (fuel, tolls, luggage) confirmed before you book, and you can add sightseeing stops along the way.
How does the daily van rental with driver work?
You get a modern, air-conditioned 8-seat van together with a professional local driver for the day (up to 10 hours). Fuel, tolls, insurance and parking are included, and you choose the route — or we help you design one. It's the easiest way to see several places in one day without worrying about a thing. Just note: this is van rental with driver — we don't rent vehicles for self-driving.
What happens if our flight or cruise ship is delayed?
We track your flight or ship in real time, so your driver simply waits — airport pickups include 60 minutes of free waiting time, and tour start times flex to your arrival. No stress, no extra charge.
How many people can join a tour?
Our comfortable vans take up to 8 guests per vehicle; for larger groups we simply add vehicles and keep the group together. Babies and children are very welcome, and child seats are free — just ask when booking.
Can we change the itinerary during the tour?
Yes — that's the whole point of going private. Want an extra photo stop, a longer lunch or to skip a monument entirely? Tell your driver-guide and the day reshapes around you.
What is your cancellation policy?
Free cancellation up to 48 hours before the start of your tour or transfer, for a full refund. Inside 48 hours we charge 50%; no-shows are charged in full. If we ever have to cancel for operational reasons, you're refunded 100%.
How do we pay? Are entrance tickets included?
Pay by card, bank transfer, MB Way or cash — no deposit needed for most bookings. Monument entrance tickets are not included so you can decide on the day what you'd like to visit; we'll always help you skip the lines and advise what's worth it.
In which languages do you operate?
Portuguese, English, Spanish and French. Other languages may be possible on request — just ask and we'll confirm honestly.